...FAQs...

Who is Secure Netcom?

Secure Netcom, LLC is a privately held company focusing on providing affordable healthcare technology and professional services to the individual, group practice, clinic and mid-size entity.  Our goal is to leverage the strengths of technology with affordable solutions that are painless to deploy and maintain without the costs associated with expensive IT infrastructure. Our services include SecureMail™, a desktop email encryption service, SecureFile™, remote data back up and offsite storage, SecureHost™, Web hosting and POP 3 mail services, and our suite of Professional Services, which include practice management solutions, EMR, and IT support. We combine these services to provide simple, affordable solutions without expensive infrastructure costs.

What is the mission of Secure Netcom?

Secure Netcom's mission is to provide secure, simple, affordable, and cost reducing business solutions to the non-enterprise user.

What are the benefits to using Secure Netcom?

Secure Netcom offers the same enterprise capability to individuals, small and mid-size organizations without the enterprise infrastructure and costs associated with enterprise systems. Secure Netcom enables the individual and organizations the unique benefits of:

• No Upfront Costs or Enrollment Fees.

• Simple, Affordable, Ease-of-Use Solutions.

• No Administration Needed On Your Part.

• Low Total-Cost-of Ownership (TCO) and a Guaranteed ROI.

How easy is it to use SecureMail?

Very simple.  Sign-up takes five minutes, then you simply email as usual, to anyone, anywhere, anytime.  Email recipients need not be Secure Netcom subscribers.  It's that quick and easy, and we guarantee that your subscription will pay for itself in the first month!

Can I use the same email address with SecureMail?

Yes. The solution works with your current email identity.

How long will a back up take using SecureFile?

Offices with high-speed internet connections should find remote data backup comparable with tape drives. Dial up users will be able to do incremental backups in thirty to sixty minutes. The initial backup can take several nights to complete. We recommend backing up the most important files first and then selecting other files as the backup progresses. Or, the initial backup can be run over the weekend. Also, we can come to your office and make the initial backup of your system.

What if we already have a tape backup system?

Using a tape backup system and a remote data backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the remote data backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and require less maintenance. The remote data backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes.

Do you offer the same guarantee with your professional services?

Yes. All of our services have a 30 day money back guarantee.

Can I get a bundled rate for your services if I buy more than one service?

Yes. We offer a complete bundled rate for our services at a low monthly rate. We do not require an annual contract.